# Nog van jou nodig (per department)

Skills in `apps/skilltree/skills/` + browser `checkivo/index.html` werken **nu in Claude** (copy/paste). Onderstaande is wat ontbreekt om ze **autonoom / in jullie stack** te laten draaien.

Open: http://127.0.0.1:8766/checkivo/

---

## Hub (Knowledge Base)

| Nodig | Waarom |
|-------|--------|
| Bevestigde live fees (Core / CorePro / txn %) | Site vs env bps kunnen verschillen |
| Live partner take-rates per tier | Agents mogen geen % verzinnen |
| Eigenaar die KB mag updaten | Anders drift |

---

## Sales

| Nodig | Waarom |
|-------|--------|
| Instantly workspace + API / login | Sequences pushen i.p.v. alleen draften |
| Sending domains + from-names | Deliverability |
| Export/API `leads.checkivo.com` | Maps Lead Qualifier automatiseren |
| Priority geos dit kwartaal | ICP + batches |
| 5–10 closed-won voorbeelden (merchant + agency) | ICP + personalization quality |

---

## Deals

| Nodig | Waarom |
|-------|--------|
| Waar replies binnenkomen (Instantly unibox / Gmail) | Reply Classifier voeden |
| Owner hot leads + SLA | Routing |
| Call notes bron (Fireflies? manueel?) | Onboarding brief |
| Plan-keuzeregels Core vs CorePro | Consistente aanbevelingen |

---

## Marketing

| Nodig | Waarom |
|-------|--------|
| Google Ads toegang of vaste export-flow | Ad copy / AG planner → live |
| Actieve landen + upload-quota / wake times | Ads marketer workflow |
| Meta account (als Meta copy ook) | Optioneel |
| Canonical landing URLs per locale | RSA final URLs |

---

## Operations

| Nodig | Waarom |
|-------|--------|
| Resend template IDs + from-domains | Kickoff mails echt sturen |
| Canonieke install-checklist uit Team Ops | Kickoff Pack = product truth |
| Error digest toegang + on-call regels | Incident triage |
| CallMeBot routing (wie krijgt SEV1) | Alerts |

---

## Intelligence

| Nodig | Waarom |
|-------|--------|
| Exa en/of Firecrawl API keys (optioneel) | Dossiers zonder handmatig plakken |
| Target account lists | Batch dossiers |
| Fresh competitor pricing pages | Fee teardowns actueel |

---

## Customer

| Nodig | Waarom |
|-------|--------|
| Ticketbron (email / Team Ops / anders) | Macros + triage ophangen |
| Top 10 herhaalde vragen + goede antwoorden | Macro seed |
| Merchant health export (volume, tickets, Connect status) | Churn flags |
| Success owner | Save plays versturen |

---

## Back Office

| Nodig | Waarom |
|-------|--------|
| Stripe Express + partner payout visibility | Payout explainer met echte cijfers |
| Finance owner | Anomaly escalatie |
| Wekelijkse metric bronnen (Ads, Instantly, signups, SEVs) | Ops digest |
| Digest recipients | Wie krijgt maandag-mail |

---

## Cross-cutting (alle depts)

1. **Human gates** vastleggen: wat mag nooit auto-send / auto-charge / auto-post  
2. **Secrets plek** (1Password/Doppler) i.p.v. chat  
3. **Eval set**: 5–10 golden examples per kritieke skill  
4. Keuze: blijven we in **Claude copy-paste**, of Copilot in **Cursor agents** + crons?

---

## Wat al klaar is (zonder jouw keys)

| Dept | Skills ready |
|------|----------------|
| Hub | Knowledge Base + operator |
| Sales | ICP, Maps qualifier, Agency cold email |
| Deals | Reply classifier, Merchant onboarding brief |
| Marketing | Fee-math ad copy, Country AG planner |
| Operations | Kickoff pack, Incident triage |
| Intelligence | Account dossier, Competitor fee teardown |
| Customer | Support macros, Churn risk flag |
| Back Office | Partner payout explainer, Weekly ops digest |