Service & Support

Use the chat widget on checkivo.com and in the app, email [email protected], or send a message via /contact/. For billing and plan questions, the contact form reaches our team directly.

Core includes product documentation, in-app guidance, and standard support for setup, Stripe connection, checkout configuration and subscription basics. Most merchants go live without a dedicated CSM.

Core Pro adds priority onboarding, migration help, multi-store guidance and a closer partnership for high-volume brands — including implementation of advanced flows (bundles, loyalty hooks, SDK usage).

Yes — start with this FAQ for commercial and product questions, the blog for playbooks, and in-app docs for configuration. Deep technical topics (webhooks, portal, billing retries) are covered in product docs linked from the app.

Self-serve on Core. Guided onboarding calls and screen-shares are part of Core Pro. You can also book time via /contact/ if you’re evaluating Checkivo before choosing a plan.

Yes. Core Pro includes end-to-end migration support. On Core we provide migration guides and support for standard CSV / API moves; complex historical billing may need Pro.

We aim to reply to contact-form and email requests within one business day. Chat is fastest for quick configuration questions during EU business hours. Core Pro gets priority routing.

Yes. Agencies implementing Checkivo for merchants can contact us for partner workflows, sandbox guidance and multi-client setup tips.

Use in-app support or [email protected] with your shop domain, approximate time (UTC), and a screenshot or request ID if you have one. Critical payment issues are treated as highest priority.

Dedicated success and custom SLAs are available on Core Pro and custom enterprise agreements. Tell us your volume and markets on /contact/.